Conţinutul numărului revistei |
Articolul precedent |
Articolul urmator |
389 12 |
Ultima descărcare din IBN: 2024-03-18 14:28 |
Căutarea după subiecte similare conform CZU |
656.1 (151) |
Transport și servicii poștale. Organizarea și controlul circulației (271) |
SM ISO690:2012 AMBROSI, Grigore. Specialized audit: a method of improving transport and logistics systems. In: EcoSoEn, 2022, nr. 1-2, pp. 7-14. ISSN 2587-344X. DOI: https://doi.org/10.54481/ecosoen.2022.1-2.01 |
EXPORT metadate: Google Scholar Crossref CERIF DataCite Dublin Core |
EcoSoEn | ||||||
Numărul 1-2 / 2022 / ISSN 2587-344X /ISSNe 2587-425X | ||||||
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DOI:https://doi.org/10.54481/ecosoen.2022.1-2.01 | ||||||
CZU: 656.1 | ||||||
JEL: M42, R41 | ||||||
Pag. 7-14 | ||||||
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Rezumat | ||||||
The paper addresses the complex issue of specialized audit of transport and logistics systems, a mandatory element of the Deming cycle of improving the quality of services. The general methodological bases for the audit of transport and logistics systems have been developed. The audit procedure of the public transport systems, consisting of eight basic components, as well as the practice of its application in order to improve the activity of the public transport system of Chisinau municipality is fully exposed. The system of quantitative and, respectively, qualitative indicators for assessing the quality of public transport services was developed. The practice of applying specialized audit confirms the importance of this method of improving transport and logistics systems. |
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Cuvinte-cheie audit, system, transport, logistics, criteria, Quality, classification, methodology, audit, sistem, transport, logistică, criteriu, calitate, clasificare, metodologie |
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