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SM ISO690:2012 РАКУ, Жанна. Особенности эмоционального выгорания у сотрудников call-центра. In: Perspectivele şi Problemele Integrării în Spaţiul European al Cercetării şi Educaţiei, 7 iunie 2018, Cahul. Cahul, Republica Moldova: Universitatea de Stat „Bogdan Petriceicu Hasdeu” din Cahul, 2018, Vol.2, pp. 132-135. ISBN 978-9975-88-042-8. |
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Perspectivele şi Problemele Integrării în Spaţiul European al Cercetării şi Educaţiei Vol.2, 2018 |
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Conferința "Perspectivele şi Problemele Integrării în Spaţiul European al Cercetării şi Educaţiei" Cahul, Moldova, 7 iunie 2018 | ||||||
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CZU: 159.942.5:331.101 | ||||||
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The article is devoted to the study of emotional burnout at call-center employees. In constatative experiment we observed that more than half employees have a high level of emotional burnout. For a third of them are characteristic depersonalization and reductions of professionalism. |
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