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<cfResPublId>ibn-ResPubl-3338</cfResPublId>
<cfResPublDate>2009-08-03</cfResPublDate>
<cfVol>68</cfVol>
<cfIssue>4</cfIssue>
<cfStartPage>36</cfStartPage>
<cfISSN>1810-9136</cfISSN>
<cfURI>https://ibn.idsi.md/ro/vizualizare_articol/3338</cfURI>
<cfTitle cfLangCode='RO' cfTrans='o'>Cultura organizaţională orientată spre calitate şi impactul acesteia asupra
performanţelor întreprinderii
</cfTitle>
<cfAbstr cfLangCode='RO' cfTrans='o'>O cultură organizaţională orientată spre calitate reprezintă 
     pentru orice întreprindere garanţia supravieţuirii şi dezvoltării 
          continue, indiferent de faptul dacă activează pe o piaţă concu- 
              renţială sau într-un mediu economic, social sau politic neprielnic. 
                 Deoarece cultura organizaţională, prin componentele sale, este cea 
                   care dictează anumite norme de comportament al angajaţilor, ori- 
                     entează modul în care angajaţii percep şi îşi reprezintă realitatea, 
                            modul în care este „bine” să reacţioneze la schimbările de mediu. 
                                    La fel, o cultură organizaţională orientată spre calitate reprezintă 
                                         un mod de abordare a realităţii mediului economic, social şi politic 
                                            al întreprinderii, care duce, în mod constant, la obţinerea de sa- 
                                               tisfacţii pentru toţi care sunt direct sau indirect interesaţi de acea 
                                                  întreprindere (conducere, personal, clienţi, furnizori etc.). 
</cfAbstr>
<cfAbstr cfLangCode='EN' cfTrans='o'>A culture oriented towards quality represents a guaran-
tee of continuous development and surviving, whether oper-
ating in a competitive market or in an economically, socially
or politically unfavorable environment. Since organizational
culture, through its components, which dictates certain rules
for employee’s behavior, orientates employees how they per-
 ceive and represent reality, how is “good” to react to envi-
    ronmental exchange. Similarly, an organizational culture
   oriented to quality represents a mode of addressing the en-
  vironmental economic reality, social and political that leads
 to consistently obtain satisfying for all who are directly or
indirectly interested in the business (management, staff, cus-
tomers, suppliers etc.).
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