The article reflects theoretical and applicative dimensions regarding the approach of people with difficult/disturbing behaviors in communication (hostile, undeserving, negative, all-knowing, helpful, perfidious, aggressive). Knowing, understanding the behavior of  difficult people, motivations of difficult behaviors, we can properly address them, neutralize them, and we can solve problem situations, conflicts. The article is also of interest for a better understanding of one's reactions to various incidents. An important aspect is the suggestions, the general communication techniques and the particular techniques for addressing these difficult behaviors, as well as the ways of resolving the conflicts reflected in the article, as a result of the investigation of the specialized literature.