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Ultima descărcare din IBN: 2021-11-07 05:51 |
SM ISO690:2012 NACAI, Lilia. Annihilation difficult / distrubed behavior in communication - suggestions for conflict management. In: Contemporary methodological guidelines and practices in social sciences, 17-18 octombrie 2019, Chişinău. Chişinău: "Print-Caro" SRL, 2019, pp. 55-56. ISBN 978-9975-56-693-3. |
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Contemporary methodological guidelines and practices in social sciences 2019 | ||||||
Conferința "Contemporary methodological guidelines and practices in social sciences " Chişinău, Moldova, 17-18 octombrie 2019 | ||||||
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Pag. 55-56 | ||||||
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The article reflects theoretical and applicative dimensions regarding the approach of people with difficult/disturbing behaviors in communication (hostile, undeserving, negative, all-knowing, helpful, perfidious, aggressive). Knowing, understanding the behavior of difficult people, motivations of difficult behaviors, we can properly address them, neutralize them, and we can solve problem situations, conflicts. The article is also of interest for a better understanding of one's reactions to various incidents. An important aspect is the suggestions, the general communication techniques and the particular techniques for addressing these difficult behaviors, as well as the ways of resolving the conflicts reflected in the article, as a result of the investigation of the specialized literature. |
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Cuvinte-cheie conflict management, difficult behavior, disturbed behavior, suggestion, annihilation, communication techniques |
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