Conţinutul numărului revistei |
Articolul precedent |
Articolul urmator |
![]() |
![]() ![]() |
Ultima descărcare din IBN: 2024-05-19 10:24 |
![]() CROITOR, Corneliu. Managementul calităţii totale şi perspective de optimizare a calităţii serviciilor medicale chirurgicale. In: Analele Ştiinţifice ale USMF „N. Testemiţanu”, 2010, nr. 2(11), pp. 195-201. ISSN 1857-1719. |
EXPORT metadate: Google Scholar Crossref CERIF DataCite Dublin Core |
Analele Ştiinţifice ale USMF „N. Testemiţanu” | ||||||
Numărul 2(11) / 2010 / ISSN 1857-1719 | ||||||
|
||||||
Pag. 195-201 | ||||||
|
||||||
![]() |
||||||
Rezumat | ||||||
Total quality management is a fundamental organizational strategy which is based on the idea that achieving a high quality performance is achieved only through the perseverance of all organizations involved in continuous improvement processes. The objective is to increase efficiency and effectiveness in customer satisfaction. The concept of total quality management (Total Quality Management - TQM) was proposed by Dr. Edwards Deming in 1940. Main force of TQM is that people need to be innovative and flexible in this respect, ISO 9001 requires people rigorous, responsible and disciplined. In the present study was exposed a generalization of data from literature, especially reports on the quality of medical and surgical services and assessment of the views of heads of departments of the University Clinic from Chisinau, Moldova. |
||||||
|
Dublin Core Export
<?xml version='1.0' encoding='utf-8'?> <oai_dc:dc xmlns:dc='http://purl.org/dc/elements/1.1/' xmlns:oai_dc='http://www.openarchives.org/OAI/2.0/oai_dc/' xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance' xsi:schemaLocation='http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd'> <dc:creator>Croitor, C.</dc:creator> <dc:date>2010-10-01</dc:date> <dc:description xml:lang='en'>Total quality management is a fundamental organizational strategy which is based on the idea that achieving a high quality performance is achieved only through the perseverance of all organizations involved in continuous improvement processes. The objective is to increase efficiency and effectiveness in customer satisfaction. The concept of total quality management (Total Quality Management - TQM) was proposed by Dr. Edwards Deming in 1940. Main force of TQM is that people need to be innovative and flexible in this respect, ISO 9001 requires people rigorous, responsible and disciplined. In the present study was exposed a generalization of data from literature, especially reports on the quality of medical and surgical services and assessment of the views of heads of departments of the University Clinic from Chisinau, Moldova.</dc:description> <dc:description xml:lang='ro'>Managementul calităţii totale este o strategie organizaţională fundamentată ce se bazează pe ideea ca performanţa în atingerea unei calităţi superioare este realizată doar prin implicarea cu perseverenţă a întregii organizaţii în procese de îmbunătăţire permanentă. Obiectivul este creşterea eficienţei şi eficacităţii în satisfacerea clienţilor. Conceptul de management al calităţii totale (Total Quality Management - TQM) a fost propus de dr. Edwards Deming în 1940. Forţa principală a TQM constă în aceea că are nevoie de oameni inovativi şi flexibili, în acest sens, ISO 9001 necesită oameni riguroşi, responsabili şi disciplinaţi. În lucrarea de faţă a fost expusă o generalizare a datelor din literatura de specialitate, în special relatările privind calitatea serviciilor medicale chirurgicale, cât şi analiza opiniilor şefilor de secţii din Clinica Universitară din or. Chişinău, Republica Moldova.</dc:description> <dc:source>Analele Ştiinţifice ale USMF „N. Testemiţanu” 11 (2) 195-201</dc:source> <dc:title>Managementul calităţii totale şi perspective de optimizare a calităţii serviciilor medicale chirurgicale</dc:title> <dc:type>info:eu-repo/semantics/article</dc:type> </oai_dc:dc>