User-based justice means free access to justice, fair trial, ethical conduct of judges, independence and impartiality of judges and courts. But user-based justice means motivated judicial decisions as well, as a form of judicial communication. Abilities of legal writing are essential for ensuring the decision-making quality and efficiency. How to write well a legal act is a question of interest for all legal professionals, who need to join efforts and thus prove mutual respect and respect for courts’ users. Good governance and good governance in justice have the human and fundamental human rights as a reference point. These values justify the need to emphasize the human face of justice and of the judge. However, the same values justify a special state and society attitude towards the human face of justice and the judge.