Introduction: All the recent changes, including COVID 19 and Ukraine war near the Romanian border, forced the personnel from social work institutions to quickly adapt and find proper solutions for implementing and managing the new social work cases that came during the last period of time. Aim: The main purpose of the present paper is to present how social workers from Romania managed to organize the case management of their beneficiaries during refugees’ crisis from Ukraine. Method: The data was collected through semi-structured interviews and participatory observation during the period of receiving refugees from Ukraine war. The target group was formed by social workers, volunteers in the social work domain that had direct contact with war refugees. Findings: Social workers found urgent solutions for case management of already existing and new ones for beneficiary from Romania during refugees’ crisis from Ukraine. The case management of their beneficiaries was prior for the situations that they managed. There were many challenges, namely: lack of official papers or any kind of documents, no clear data of the beneficiary, no possibility to check the reality of the information, resilience of the beneficiary, lack of communication (language differences), lack of collaboration from persons etc. Originality and value: Solutions found and applied during that period of time were presented. Advantages and disadvantages of those solutions. Recommendations and suggestions, to respect and improve the case management, for eventually future similar situations were formulated with the purpose of sharing the experience and the efficiency of the solutions.