The hospitality industry is a dynamic, ever-evolving sector that plays a key role in meeting the needs and wants of people when they travel. The hospitality industry has experienced significant transformations, driven by technological advances, changes in consumer behavior and, last but not least, the impact of pandemics, which have had a major effect on how services are delivered and on customer demand. The main objective of the research is to identify the key factors that influence the evolution of the hospitality industry in European countries. The authors also want to assess the level of customer satisfaction in the hospitality sector in European countries. All this is preceded by a bibliometric analysis of specialized literature using articles published on the Web of Science and Scopus platforms, selected using keywords such as: hospitality industry, technology, evolution, job satisfaction, pandemic, Covid-19 etc. Thus, to obtain relevant information about the hospitality industry and provide an overview of the hospitality industry, statistical, parametric and nonparametric techniques and methods were used. The results obtained from the analysis of trends and factors that characterize the hospitality industry can help develop effective strategies to respond to the ever-changing needs of the market. In addition, following the analyzes carried out in this work, significant results and relevant findings were obtained regarding customer behavior and the performance of the accommodation industry in the analyzed countries. In conclusion, this paper provides a relevant perspective on tourist behavior and performance of the accommodation industry in European countries.