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SM ISO690:2012 BAGRINOVSCHI, Aurelia, GALBUR, Oleg. Aspecte ale managementului serviciului balneo-sanatorial în Republica Moldova. In: Analele Ştiinţifice ale USMF „N. Testemiţanu”, 2012, nr. 2(13), pp. 190-196. ISSN 1857-1719. |
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Analele Ştiinţifice ale USMF „N. Testemiţanu” | ||||||
Numărul 2(13) / 2012 / ISSN 1857-1719 | ||||||
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Pag. 190-196 | ||||||
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Aspects of management of spa services in the Republic of Moldova
Based on the study in wich 461 patients and SPA staff were interviewed it was established that the largest share of beneficiaries of SPA services belongs to the 56-65 age group, constituting 50.1%, or every other respondent. The share of working age respondents constitutes 43,7%. The majority of patients participating in the study (96,5±0,85%) were satisfied with the results of the treatment. About (80,3±1,85%) of respondents believed that their overall health improved following SPA treatment. According to the interviewd patients and medical staff in order to improve the quality of SPA service it is needed: to improve hotel infrastructure and services, nutrition, increase the number of services and the duration of treatment to 21-24 days. |
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