New trends of consumer behavior during crisis
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2022-04-07 21:03
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MITNIŢCAIA, Lidia, АРМАНОВ , Станислав, ŢURCAN, Natalia. Новые тренды потребительского поведения в условиях кризиса. In: Competitivitatea şi inovarea în economia cunoaşterii, 25-26 septembrie 2020, Chişinău. Chişinău Republica Moldova: Departamentul Editorial-Poligrafic al ASEM, 2020, Ediţia a 22-a , pp. 125-133. ISBN 978-9975-75-985-4.
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Competitivitatea şi inovarea în economia cunoaşterii
Ediţia a 22-a , 2020
Conferința "Competitivitate şi inovare în economia cunoaşterii"
Chişinău, Moldova, 25-26 septembrie 2020

New trends of consumer behavior during crisis

Новые тренды потребительского поведения в условиях кризиса

JEL: М31

Pag. 125-133

Mitniţcaia Lidia, Арманов Станислав, Ţurcan Natalia
 
Молдавская экономическая академия
 
 
Disponibil în IBN: 27 noiembrie 2020


Rezumat

In recent years, there have been significant changes in the lifestyle and consumer habits of people, which can be identified as the emergence of new trends in consumer behavior. The reasons for these changes were new strategies for promoting goods and services, the development of e-commerce, increased awareness and increased discernment of buyers, their desire for greater ethics and environmental friendliness of consumer behavior. At the beginning of 2020, new factors emerged that will continue to transform consumer behavior around the world: a pandemic, self-isolation, a general crisis mood in the economy. Changes in consumer behavior affect marketing, which is forced to adapt to new customer needs. The purpose of the study is to identify current trends in consumer behavior, its changes after the outbreak of a pandemic, and to develop recommendations aimed at increasing the effectiveness of marketing strategies Research methods. In the course of the research authors analyzed data of the state statistics, periodical press materials, the Internet resources, and also used methods of obtaining primary information, such as interviews and observations. Results. Recommendations are given for the implementation of the identified trends in consumer behavior in the activities of companies of any size operating in consumer markets. This will enable them to implement their marketing strategy in a more efficient and targeted manner.

Cuvinte-cheie
behavior, Consumers, global trends, marketing, pandemic, relationships