Managementul serviciilor în industria ospitalității
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BALMUŞ-ANDONE, Mihaela. Managementul serviciilor în industria ospitalității. In: Development of sustainable tourism: actualities and opportunities, Ed. 1, 27 septembrie 2022, Chisinau. Centrul Editorial-Poligrafic al USM, 2022, pp. 167-173. DOI: https://doi.org/10.5281/zenodo.7602928
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Development of sustainable tourism: actualities and opportunities 2022
Simpozionul "Dezvoltarea turismului sustenabil: actualităţi şi oportunităţi"
1, Chisinau, Moldova, 27 septembrie 2022

Managementul serviciilor în industria ospitalității

Service management in the hospitality industry

DOI:https://doi.org/10.5281/zenodo.7602928
CZU: 005:640.4:338.487
JEL: M51, P35

Pag. 167-173

Balmuş-Andone Mihaela
 
Universitatea de Stat din Moldova
 
 
Disponibil în IBN: 21 februarie 2023


Rezumat

Hospitality is an industry as diverse as the culinary delights that grace the tables of its establishments, with a customer-oriented mentality, and when combined with management with its distinct allure of leadership and accountability, hospitality management is achieved. The importance of the hospitality industry is proven by its market value. It is an extremely influential part of the market, which continues to grow annually and accounts for 1 in 10 jobs worldwide. The hospitality industry supports local economies and jobs, and many communities would suffer death without the money that comes from this industry. It accounts for a considerable share of the GDP of most countries, and this percentage is growing over time. Moreover, it provides a livelihood for large numbers of individuals and families.

Cuvinte-cheie
sustainable tourism, social responsibility, hospitality.