The electronic public service is one of the main objectives of the “Strategic Program for Technological Modernization of the Government”, which will ensure the transparency in governmental institutions and facilitate access to public information for citizens. The eRecord service aims to facilitate the procedure for obtaining a criminal record. Thus, from now on Moldovan citizens will not have to stand in line for hours or travel to public agencies’ offices. They will be able to use the first accessible, fast and comfortable government service. The launch of this electronic public service will increase the governance transparency, will reduce corruption and the bureaucracy of the system. The portal www.servicii.gov.md is the electronic platform through which electronic public services are provided, efficiently and in full safety