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Articolul urmator |
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SM ISO690:2012 РОЗМАРИЦЫНА, Наталья. Применение системы оценки качества за предоставлением административных услуг в Украине: евроинтеграционный аспект. In: Contribuția tinerilor cercetători la dezvoltarea administrației publice, 1 martie 2019, Chişinău. Chișinău, Republica Moldova: Academia de Administrare Publică, 2019, Ediția a V-a, pp. 44-47. |
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Contribuția tinerilor cercetători la dezvoltarea administrației publice Ediția a V-a, 2019 |
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Conferința "Contribuția tinerilor cercetători la dezvoltarea administrației publice" Chişinău, Moldova, 1 martie 2019 | ||||||
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Pag. 44-47 | ||||||
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The actuality of improving the institution of administrative services providing in Ukraine in order to increase efficiency of existing mechanisms of public administration, through the learning experience of leading European countries in this field is shown. It is proved that introduction of the system of the quality evaluation of administrative services will provide the opportunity for monitoring the civil rights compliance when applying to the agencies that provide services and will approach the service level to expectations of their consumers. |
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Cuvinte-cheie quality assessment system, providing administrative services, eurointegration aspect, the effectiveness of public authorities, international quality standard ISO 9000, public government |
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