In the period of globalization and internationalization of economic relations, customs services are actively developed, in which regulation of a specific part of the customs service moves to the international level. The quality of services the customs authorities provide influences the time needed to complete customs formalities and reduces the financial risks and costs of all participants involved in foreign economic activity. The increasing foreign trade turnover requires improving the movement and processing mechanisms of goods and services across the customs border, necessitating the active implementation of new management practices. This paper has been elaborated within the framework of the Scientific Project for the period 2020-2023, registered in the State Register of projects in the field of Science and Innovation of the Republic of Moldova with the code 20.80009.0807.29 Proiect Program de Stat ”Perfecționarea mecanismelor de aplicare instrumentelor inovaționale orientate spre creșterea durabilă a bunăstării populației Republicii Moldova” / Project State Program ”Improving the mechanisms for applying innovative instruments aimed at sustainably increasing the welfare of the population of the Republic of Moldova”.