The market of customs brokers has long been established, the leaders have made their minds and have firmly held their positions for many years, but the competition between the companies is fierce. To survive in the market you need to be prudent. Studying the experience of competitors, analyzing their strengths and weaknesses, building a competitive business plan - all this and much more must be done on an ongoing basis. Benchmarking is a technique that will help you outperform your competitors.