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SM ISO690:2012 GORINCIOI, Veronica. De la stres la sindromul arderii emoţionale. In: Studia Universitatis Moldaviae (Seria Ştiinţe ale Educației), 2008, nr. 9(19), pp. 201-203. ISSN 1857-2103. |
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Studia Universitatis Moldaviae (Seria Ştiinţe ale Educației) | ||||||
Numărul 9(19) / 2008 / ISSN 1857-2103 /ISSNe 2345-1025 | ||||||
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The article focuses on identifying the differences between stress and burnout syndrome. Cristina Maslach has
defined burnout syndrome as a sustained response to chronic work stress comprising three dimensions: the experience
of being emotionally exhausted (emotional exhaustion), negative attitudes and feelings toward the recipients of the
service (depersonalization), and feelings of low accomplishment and professional failure (lack of personal accomplishment).
The relation between stress and burnout was identified by Gil-Monte and Piero in 1997. These authors have suggested
that burnout syndrome begins in combination with feelings of low personal accomplishment and emotional exhaustion,
considering attitudes of depersonalization as a coping strategy. From a consideration of the causes of burnout at work,
they have postulated a model integrating personal, interpersonal and organizational variables, conceptualizing burnout
as "...a response to perceived work stress that emerges after a process of cognitive reevaluation, when the coping
strategies used by professionals are not efficient for reducing this perceived work stress". |
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