A wealth of knowledge and experience in enhancing the quality of health has accumulated globally over many decades. In spite of this wealth of experience, the problem frequently faced by policy-makers at country level in both highand low-middle-income countries is to know which quality strategies – complemented by and integrated with existent strategic initiatives – would have the greatest impact on the outcomes delivered by their health systems. Achieving certification to an ISO standard (such as ISO 9000) is a challenging process for any organizations. This webinar shows how to get the most value from implementing a quality management system in health. ISO 9000 and related processes offer the health industry an organization-wide quality policy, vision, goals, and use of tools like benchmarking. The standards pay attention to features that impact patients, and also payers, regulators, suppliers, and staff. They provide procedural consistency, administrative efficiency, lower operating costs, and greater staff satisfaction.