I have chosen this topic because the current society is undergoing a continuous change in the field of information and communication technology, which fundamentally transforms the way in which the economic environment, citizens, and public administration authorities operate and interact with each other. During the pandemic crisis, the need for integrated systems increased mainly to support remote work of employees, and cloud computing represented a considerable advantage during the Covid-19 crisis. Digitization can generate efficient processes that reduce the workload of employees, while increasing the quality of services. Therefore, it is time to identify and use digital opportunities to implement new services.