Emotional intelligence is the ability to use emotions in a positive and constructive manner in relation to others, to know how to interact with people. It's about knowing how to make the right choices, how to interact well with others and how to treat people in a positive and constructive way. In their work to create effective teams, planning and decision making, motivating others, communicating a vision, promoting change, creating interpersonal relations managers are based on emotions as sources of inspiration. The difference between a good manager and an exceptional one is the emotional intelligence. To be effective, managers must have a solid understanding of how their emotions and actions affect the people around them. The better a manager relates to and works with others, the more successful he or she will be. Emotional intelligence is applicable to every human interaction in business: from staff motivation to customer service, from brainstorming to company presentations. It is about leadership, teamwork, partnership and vision. Founded on excellent practice and understanding of communication, the emotionally intelligent business consistently excels in all these areas and has insight into how this happens. Only in a business in which the staff are emotionally intelligent can they work together to maximum effectiveness.