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35.088.6:004 (3) |
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SM ISO690:2012 DIEDRICHS, Anne. Learning from ITIL for Efficient Internal Services of Authorities . In: Central and Eastern European eDem and eGov Days , Ed. 3, 21 septembrie 2020, Budapesta. Viena, Austria: Facultas Verlags- und Buchhandels, 2020, pp. 81-89. ISBN 978-3-7089-1956-0; 978-3-903035-27-0. ISSN 2520-3401. DOI: https://doi.org/10.24989/ocg.v.338.6 |
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Central and Eastern European eDem and eGov Days 2020 | ||||||
Conferința "Central and Eastern European eDem and eGov Days " 3, Budapesta, Ungaria, 21 septembrie 2020 | ||||||
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DOI:https://doi.org/10.24989/ocg.v.338.6 | ||||||
CZU: 35.088.6:004 | ||||||
Pag. 81-89 | ||||||
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In the following, we highlight why IT Infrastructure Library (ITIL) proposals, which have long been |
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