The Centre for the Homeless in ChiÈ™inÄu embodies on a small scale the recent evolution of state policies towards the homeless in Moldova (a post-Soviet state). This institution applies the binary approach of the state, namely the 'left hand' and the 'right hand', towards marginalised people. On the one hand, the institution provides accommodation, food, and primary social, legal assistance and medical care. On the other hand, the Shelter personnel impose a series of disciplinary constraints over the users. The Shelter also operates a differentiation of the users according to two categories: The 'recoverable' and those deemed 'irrecoverable' (persons with severe disabilities, people with addictions). The personnel representing the 'left hand' (or 'soft-line') regularly negotiate with the employees representing the 'right hand' ('hard-line') of the institution to promote a milder and a more humanistic approach towards the users. This article relies on multi-method research including descriptive statistical analysis with biographical records of 810 subjects, a thematic analysis of in-depth interviews with homeless people (N = 65), people at risk of homelessness (N = 5), professionals (N = 20) and one ethnography of the Shelter.