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Articolul urmator |
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Ultima descărcare din IBN: 2023-11-02 12:25 |
SM ISO690:2012 IVANES, Igor. Importanța indicatorilor de performanță în activitatea spitalicească. In: Congresul consacrat aniversării a 75-a de la fondarea Universității de Stat de Medicină şi Farmacie „Nicolae Testemiţanu”, 21-23 octombrie 2020, Chişinău. Chişinău: USMF, 2020, p. 92. |
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Congresul consacrat aniversării a 75-a de la fondarea Universității de Stat de Medicină şi Farmacie „Nicolae Testemiţanu” 2020 | ||||||
Congresul "Congresul consacrat aniversării a 75-a de la fondarea Universității de Stat de Medicină şi Farmacie „Nicolae Testemiţanu”" Chişinău, Moldova, 21-23 octombrie 2020 | ||||||
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Background. Key performance indicators play an essential role in enhancement of management in medical institutions. The knowledge and proper use of indicators offers the possibility to increase the quality in providing medical services. Objective of the study. Identification and analysis of the most important indicators in order to evaluate, control and monitor the performance of hospital activity. Material and Methods. For study realization were used medical sources - international and local literature, statistics, scientific publications and individual researches. For data analysis was used the tool -STROBE Strengthening the Reporting of Observation Studies in Epidemiology, applied on studies: cohort, case-control and cross-sectional. Results. Were analyzed approx 20 studies and 50 articles with reference to the topic. After analyzing the data 22 performance indicators were selected and classified under four aspects: Internal Process - 10 ( Mortality rate; proportion of cancelled operations; Hospital infection rate; frequency of clinical errors; etc.) Finance -5 (Ratio of total revenue to total costs; the cost of drugs and materials; proportion personnel costs of total costs; etc.) Learning and Growth - 4 (Training expenditures per capita; Employee absenteeism rate; etc.) Patient - 3 (Level of facilities for families and visitors; Patients satisfaction percentage etc.). Conclusion. The model of studied indicators can be used for the performance assessment in hospitals and allows to recognize critical points cost eficeincy of institution (SWOT analysis). This model can be adjusted according to hospital profile. |
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Cuvinte-cheie key performance indicators, hospital management, medical services, indicatori de performanţă, management spitalicesc, servicii medicale |
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