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Articolul urmator |
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Ultima descărcare din IBN: 2023-11-28 18:48 |
SM ISO690:2012 ROȘCA, Silvia. Impactul implementării managementului sistemului de calitate asupra serviciului de sânge din Republica Moldova. In: Teoria şi practica administrării publice, 20 mai 2013, Chișinău. Chișinău, Republica Moldova: Academia de Administrare Publică, 2013, pp. 397-399. ISBN 978-9975-4241-5-8. |
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Teoria şi practica administrării publice 2013 | ||||||
Conferința "Teoria şi practica administrării publice" Chișinău, Moldova, 20 mai 2013 | ||||||
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Pag. 397-399 | ||||||
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A wealth of knowledge and experience in enhancing the quality of health has accumulated globally over many decades. In spite of this wealth of experience, the problem frequently faced by policy-makers at country level in both high- and low-middle-income countries is to know which quality strategies – complemented by and integrated with existent strategic initiatives – would have the greatest impact on the outcomes delivered by their health systems. Achieving certification to an ISO standard (such as ISO 9001) is a challenging process for any organizations. This webinar shows how to get the most value from implementing a quality management system in health. ISO 9001 and related processes offer the health industry an organization-wide quality policy, vision, goals, and use of tools like benchmarking. The standards pay attention to features that impact patients, and also payers, regulators, suppliers, and staff. They provide procedural consistency, administrative efficiency, lower operating costs, and greater staff satisfaction. |
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Cuvinte-cheie Quality, health, process, ISO standard, efficiency, impact, satisfaction. |
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