Articolul precedent |
Articolul urmator |
772 91 |
Ultima descărcare din IBN: 2024-03-25 20:38 |
SM ISO690:2012 COJOCARU, Svetlana, CĂPĂŢÎNĂ, Nelian. Consideraţii teoretice privind managementul calităţii resurselor umane în administraţia publică. In: Teoria şi practica administrării publice, 24 mai 2011, Chișinău. Chișinău, Republica Moldova: Academia de Administrare Publică, 2011, pp. 139-141. ISBN 978-9975-4241-0-3.. |
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Teoria şi practica administrării publice 2011 | |||||
Conferința "Teoria şi practica administrării publice" Chișinău, Moldova, 24 mai 2011 | |||||
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Pag. 139-141 | |||||
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Rezumat | |||||
The successful implementation of Total Quality Management (TQM) in public administration requires, first of all, a cultural change within public authorities, a change of values, an improvement of the organizational structure, of a way in which human resources act, participate and are involved in the decision process. The implementation of a TQM in public administration strategy cannot be achieved without management and involvement of human resources of public authorities. Human resources are one of the fundamental sources of risks, but in the same time they are those who manage, control, and influence organizational management systems. Therefore, successful organizations are considered those which can attract the heart, mind, and energy of employees to work together for a common goal. |
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Cuvinte-cheie Total Quality Management (TQM), Human resources, Public administration, organizational management systems, leadership, „empowerment’’. |
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