The needs of the citizens are continuously evolving, while traditional administrative methods become often ineffective in satisfying those needs. Thus public services destined to satisfy those needs must be modernized, and then e-governance and e-services become front-runners. There’s already a legal and institutional framework for them in the Republic of Moldova, while the number of e-services is constantly growing. However, there are still impediments for such processes of technologic modernization of public services, some due to the citizens’ lack of information literacy.