Managing conflict in multicultural organizations
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2023-05-31 21:59
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005.574 (13)
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SM ISO690:2012
VELKOVA, Mariya. Managing conflict in multicultural organizations. In: Creşterea economică în condiţiile globalizării, Ed. 16, 12-13 octombrie 2022, Chișinău. Chisinau, Moldova: INCE, 2022, Ediția 16, Vol.2, pp. 520-532. ISBN 978-9975-3583-9-2. DOI: https://doi.org/10.36004/nier.cecg.IV.2022.16.26
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Dublin Core
Creşterea economică în condiţiile globalizării
Ediția 16, Vol.2, 2022
Conferința "Creşterea economică în condiţiile globalizării"
16, Chișinău, Moldova, 12-13 octombrie 2022

Managing conflict in multicultural organizations

DOI:https://doi.org/10.36004/nier.cecg.IV.2022.16.26
CZU: 005.574
JEL: D74, L2, M14.

Pag. 520-532

Velkova Mariya
 
D. A. Tsenov Academy of Economics, Svishtov
 
 
Disponibil în IBN: 29 decembrie 2022


Rezumat

The actuality of the topic is determined by the factors "diversity of cultures" and "conflicts", which are problem areas in organizations nowadays. They have a significant impact on the performance and efficiency of employees, as the success of the organization is highly dependent on their performance. Multicultural organizations are exposed to different national cultures, norms, attitudes and behaviors that affect each individual team member. Organizations where employees come from different nationalities should take these factors into account, as multicultural teams in them are gradually becoming more popular in the corporate world and are part of the competitive advantages they can use. However, in a multicultural environment, conflicts may be more likely to occur than in homogeneous teams. The role of the manager is crucial when working in multicultural organizations to anticipate and resolve conflicts. The object of research in this article is conflicts in modern multicultural organizations. The purpose of this development is to present some features of conflicts in multicultural organizations, based on literary sources, and to outline possible strategies for dealing with conflicts in these organizations. The research methods are gathering opinions on conflict management in a youth multicultural organization through online questionnaires from members of such a multicultural organization and analyzing the results obtained. The results show that conflicts can be managed and directed to resolution and mediation if there is good management in the organization.

Cuvinte-cheie
management, multicultural organization, teams, opportunities.