Public authorities and institutions must understand the importance of active and real involvement of citizens in issues of common interest, thus they must have a much more responsible attitude towards their customers by addressing open communication, rethinking administrative procedures and recognizing the quality of public services. Law no. 52/2003 on decisional transparency in public administration establishes the minimum rules and procedures applicable to ensure decisional transparency within central and local public administration authorities, elected or appointed, as well as other public institutions that use public financial resources in the relations established between them with the citizens and their legally constituted associations.