Acceleration Factor Pandemic: A Synthesis of e-Government Maturity Models and Public Administration Employees' Perspective
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KAESMAYR, Julia, SCHORN, Michael, STEIDLE, Anna. Acceleration Factor Pandemic: A Synthesis of e-Government Maturity Models and Public Administration Employees' Perspective. In: Central and Eastern European eDem and eGov Days , Ed. 6, 5-8 mai 2021, Budapesta. Viena, Austria: Facultas Verlags- und Buchhandels, 2021, pp. 19-32. ISBN 978-3-7089-2121-1; 978-3-903035-30-0. ISSN 2520-3401. DOI: https://doi.org/10.24989/ocg.v341.1
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Central and Eastern European eDem and eGov Days 2021
Conferința "Central and Eastern European eDem and eGov Days "
6, Budapesta, Ungaria, 5-8 mai 2021

Acceleration Factor Pandemic: A Synthesis of e-Government Maturity Models and Public Administration Employees' Perspective

DOI:https://doi.org/10.24989/ocg.v341.1

Pag. 19-32

Kaesmayr Julia, Schorn Michael, Steidle Anna
 
Hochschule für Öffentliche Verwaltung und Finanzen
 
 
Disponibil în IBN: 15 iunie 2021


Rezumat

The Covid-19 pandemic and the Online Access Act (Onlinezugangsgesetz – OZG) are forcing Germany's public administration to accelerate digital transformation in general and the digitalization of agencies on federal, state and municipal level in particular. To assess this endeavor’s progress, existing e-Government maturity models were evaluated. The majority of models mainly focus on technical characteristics of an administrative act, while disregarding the importance of (1) public servants, (2) their work situation and (3) organizational processes. It is the latter three determining successful digitalization. Consequently, we fuse previous e-Government maturity models with the individual perspective of public servants including internet-based work, virtualization of teams and societal participation. This paper describes the synthesis of a model, its advantages and limitations including next steps towards its empirical validation.

Cuvinte-cheie
e-government maturity models, digitization measurement, Onlinezugangsgesetz (OZG)