Management of conflict in practice of primare health care
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2023-12-22 03:44
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LIPCANU, Doina. Management of conflict in practice of primare health care. In: MedEspera: International Medical Congress for Students and Young Doctors, Ed. 7th edition, 3-5 mai 2018, Chişinău. Chisinau, Republic of Moldova: 2018, 7, p. 66.
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Dublin Core
MedEspera
7, 2018
Congresul "International Medical Congress for Students and Young Doctors"
7th edition, Chişinău, Moldova, 3-5 mai 2018

Management of conflict in practice of primare health care


Pag. 66-66

Lipcanu Doina
 
”Nicolae Testemițanu” State University of Medicine and Pharmacy
 
Disponibil în IBN: 2 noiembrie 2020


Rezumat

Introduction. Conflict is present in all domains of people's lives, and family medicine is no exception. Because each year the number of conflicts increases, which produces a huge blow to the image of the health system, including financial, emotional and time loss, the necessity of implementing a methodology for their prevent ion and resolution has emerged. Materials and methods. This research was conducted through a retrospective study based on a Thomas Kilmann standardized questionnaire (TKI R), randomly applied to a sample of 200 individuals, out of which 70 were doctors and 130 were patients, aged between 20 and 76 years (x 48 years) in On Clinic and CMF No.7. We opted for self employment, avoiding the group in order to minimize the contamination of the response by mutual influence. Results. It was found that all respondents adopted 3 main patterns of behavior in a conflict avoidance ( deflation ( and compromise ( 15% of them chose to go on the road of confrontation and cooperation; Family doctors more often avoided conflict ( and patients almost went for confrontation and avoidance ( and 26.1%); Conclusions. We have identified that people prefer to circumvent conflicts ( rather than solve them, which means that society is not informed about ways to resolve conflicts.

Cuvinte-cheie
conflict, family medicine