This article reflects a brief analysis of the impact of the school psychological service in overcoming the crisis at the national level, caused by the COVID-19 pandemic, a concern that has become a priority for the education system in the Republic of Moldova. This situation generates stress, emotional imbalance preceded by conflict situations, inner frustrations, unwanted emotions and feelings such as fear, anger, sadness, anxiety, affecting the physical and emotional well-being of students and teachers. In this sense, the role of the school psychologist is urgently needed at the system level to ensure comfort and physical and emotional safety for beneficiaries, as well as providing truthful and up-to-date information in a pandemic context and providing quality services, aspects reflected in research.