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SM ISO690:2012 ARTUR, Profire, GHERMAN, Teodora. Proiectarea unui sistem informaţional de analiză a performanţelor în cadrul unei organizaţii. In: Teoria şi practica administrării publice, 23 mai 2014, Chișinău. Chisinau, Moldova: 2014, pp. 397-399. ISBN 978-9975-4241-9-6.. |
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Teoria şi practica administrării publice 2014 | ||||||
Conferința "Teoria şi practica administrării publice" Chișinău, Moldova, 23 mai 2014 | ||||||
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Pag. 397-399 | ||||||
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Performance metrics and engineering is determination of an organization’s behavior and performance. General subject matter of this type of metrics are activities and performance. For business sphere, it is the status quo range of stakeholder needs from customers, shareholders/management to employees. Traditionally, metrics/statistics are finance studied/ resulted, analyzing the performance of the organization, metrics may also focus on the performance against customer requirements and value. In project management, performance metrics are used to assess the health of the project and consist of the measuring of some parameters: scope, time, cost, resources, quality, safety, and actions. Performance metrics must be result oriented and score analyzed. Each organization has its own performance indicators depending of the specific organizations activity. This may be to trigger specific activity relating to performance (i.e., an improvement plan) or to use the data merely for statistical information. Often closely tied in with outputs, performance metrics should usually encourage improvement, effectiveness and appropriate levels of control. Performance is closely linked with corporate strategyand is often derived in order to measure performance against a critical success factor. |
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