Under the conditions of market economy, it is of primary importance to improve production quality, with special meanings for enhancing the effectiveness of economic activity, to meet requirements for production and consumption. The quality of products and services should not be regarded as an end in itself, but because of the quality of the whole of the company's activities, quality of staff, the quality of organization and management system, the quality of relationships with business partners. Thus, the management of the quality of the products delivered and services offered must be a permanent concern, a priority objective of an enterprice engaged in the struggle to maintain competitiveness, for winning market share, to which it is addressed.