The Role of Social Media in E-Government: Systematic Literature Review and Case of Jordan

Aburumman Nemer; Szilagyi Robert

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2020-07-20 11:22

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ABURUMMAN, Nemer, SZILAGYI, Robert. The Role of Social Media in E-Government: Systematic Literature Review and Case of Jordan. In: Central and Eastern European eDem and eGov Days , Ed. 3, 21 septembrie 2020, Budapesta. Viena, Austria: Facultas Verlags- und Buchhandels, 2020, pp. 363-379. ISBN 978-3-7089-1956-0; 978-3-903035-27-0. ISSN 2520-3401. DOI: https://doi.org/10.24989/ocg.338.29

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Central and Eastern European eDem and eGov Days 2020

Conferința "Central and Eastern European eDem and eGov Days "
3, Budapesta, Ungaria, 21 septembrie 2020

The Role of Social Media in E-Government: Systematic Literature Review and Case of Jordan

DOI:https://doi.org/10.24989/ocg.338.29

CZU: 351/354:004(569.5)

Pag. 363-379

Aburumman Nemer, Szilagyi Robert

University of Debrecen

Disponibil în IBN: 1 iulie 2020

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Social media has become a new revolution in communications and most governments around the
world use these platforms as two-way communication between them and the citizens. The Jordanian
government started using these platforms early, so this paper came to examine the Jordanian's
practice on these platforms. The paper use two way of analysis, the first one was a systematic
literature review in the largest two databases (Scopus and Web of Science). After the literature has
been analysed and the paper found the best practices for governments around the world, three main
determinants were identified for any government to start the use of social media (presence, up to date
information and interaction). The most popular Jordanian's social platforms (Facebook, Twitter, and
YouTube) have been selected to start the analyses and 52 Jordanian governmental institutions (all
the 25 ministries and 27 institutions belong to the prime ministry) have been analysed. After the
institutions' websites and their pages or accounts on social media platforms scanned and analysed,
most of the institutions have fulfilled the first two criteria (presence) and 77% shows that they have
appearances on social media and (up to date information) 67% of the institutions regularly updated
their information. But for the last criteria (interaction) we have found that the institutions still need
to improve their interactions with the citizens since the results showed only 38% of these institutions
have interaction on their pages or accounts on social media.

Cuvinte-cheie
e-government, social media, Citizen Engagement, Jordan, facebook, Twitter, IT Management

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