There is increasing pressure in public administration to expand eGovernment offerings and to use
other digital technologies in order to offer services in a more transparent and citizen-friendly manner.
The law to improve online access to administrative services (Onlinezugangsgesetz - OZG) obliges
the federal, state and local governments to realize more administrative services digitally by the end
of 2022.
Electronic services require user registrations and the creation of electronic identities for users.
Considerations of efficient and secure user registration, recognition and transparent presentation of
activities and transactions are desirable and necessary. For example, applications must be legally
assignable to an applicant.
In public administration, security, availability and authenticity play a major role alongside other
security objectives. In the analogous area, activities and decisions can be verified by means of forms,
applications and signatures. This proof must be preserved during digitisation. Therefore, digital
identities and data security must be given attention when planning new eServices and web offers.
Furthermore, the factor of resource scarcity plays an important role in such considerations.
Internally, new ways of collaboration, information exchange and knowledge management must be
tested in order to cope with increasing demands and to maintain or improve employee motivation
despite increasing workloads.
This article analyses current technologies and their transferability to public administration
applications.