The creation of electronic administration and the measurement of the results achieved have been one
of the central themes of research into the development of the information society for two decades.
The European Commission publishes annually e-government comparative analyses (eGovernment
Benchmark reports), providing insight into the use of ICT in the public sector in the countries
examined.
In recent years, the measuring system has been modified and supplemented several times. The Digital
Economy and Society Index (DESI) and the benchlearning approach assess the performance of eadministration
on the basis of additional considerations. Hungary's performance is improving, but
still below the EU average. Exploring the causes of the underperformance is a priority for catching
up.
On the basis of a survey of students at the National University of Public Service, the author analyses
user characteristics (digital skills, ICT use) and the characteristics of public administration (quality
of electronic administration services) in their context.