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Ultima descărcare din IBN: 2024-03-14 18:46 |
Căutarea după subiecte similare conform CZU |
005.6:334.7 (8) |
Quality management. Total quality management (TQM) (139) |
Forms of organization and cooperation in the economy (975) |
SM ISO690:2012 CERNAVCA, Olesea. Managementul calităţii totale-factor de sporire a performanţelor. In: Competitivitatea şi inovarea în economia cunoaşterii, 22-23 septembrie 2017, Chișinău. Chișinău, Republica Moldova: Departamentul Editorial-Poligrafic al ASEM, 2017, Vol.1, pp. 137-140. ISBN 978-9975-75-893-2. |
EXPORT metadate: Google Scholar Crossref CERIF DataCite Dublin Core |
Competitivitatea şi inovarea în economia cunoaşterii Vol.1, 2017 |
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Conferința "Competitivitatea şi inovarea în economia cunoaşterii" Chișinău, Moldova, 22-23 septembrie 2017 | ||||||
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CZU: 005.6:334.7 | ||||||
JEL: M11, M12, N00 | ||||||
Pag. 137-140 | ||||||
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Rezumat | ||||||
Total Quality Management (TQM) is a management philosophy that guides the client to all the company's activities in order to obtain long-term benefits. TQM ensures that customer requirements are met at minimal cost, with the involvement of the entire staff of the enterprise. In achieving total quality, all departments and all employees of the firm are of equal importance. Performance in an enterprise is only achieved thanks to TQM. High performance work improves customer satisfaction and other stakeholders' performance and performance. Performance is related to the results of processes, products and services that allow evaluations and relative comparisons of goals, standards, past performance, and other businesses. |
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Cuvinte-cheie TQM, performance, Quality, requirements, criteria, indicators, work |
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