Evaluation the performance of public services is a useful management tool, applied successfully for decades by institutions from public sector in developed countries. Performance measurement allows assess the extent to which a service is rendered, efficiency of allocated resource, efficacy of results, the impact of service provided. Applying this tool allows to determine the quality standard of which a public service is provided, correlation of resource with needs of beneficiaries, provides control over the decisions of delivery, transparency and the involvement of citizens in decision being well informed. While it is an indispensable tool in public management, in Moldova, with certain exceptions, is missing.