The article is a part of the training program “Differentiated educational strategies for different categories of populations (different age levels, people with special educational needs, gifted people etc.)“ developed within the Cross-border initiative for developing playful topiary art for education and leisure (TOPART) trans-border project. The purpose of this paper is information acquiring in order to improve the guidance in botanical gardens by fi nding the best communication methods to people with special needs, very marginalized in the recent years.